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Society

Human Rights Policy

LOTTE Shopping was the first in the industry to join the UN Global Compact in January 2007, and
fully supports the ten principles of the UN in relation to human rights, labor standards, environment, and anti-corruption.
LOTTE Shopping, which promotes comprehensive human rights management that respects diversity
and non-discrimination, has established its own global human rights policy based
on the in-house Code of Conduct, laying the groundwork for a human rightscentered management system.

  • Human Rights for Customers
    Customer safety / Listening to customer opinions / Protection of customer information
  • Human Rights for Employees
    Equal opportunity / Fair treatment / Mutual respect / Respect for diversity / Safe working environmen
  • Human Rights for Suppliers
    Fair trade / Respect for partners / Fair competition / Lawful information collection / Anti-corruption
  • Human Rights for
    Local Community
    Environmental protection / Social contribution / Respect for human rights / Cultural diversity / Compliance with local laws
Bibliography: UN's Universal Declaration of Human Rights, Ten Principles of UNGC, ILO Declaration,
UN's Anti-Corruption Convention, OECD Guidelines for Multinational Enterprises, UN Guiding Principles on Business and Human Rights, UN SDGs

Systematization of Human Rights Management

In order to create a workplace with no discrimination, LOTTE Shopping pursues a bias-free and fair management in the entire process from the recruitment stage to the forms of employment and retention of employment. To this end, each Business Division is promoting various anti-discrimination activities.

Mart
Happiness Counseling Room
Martgo@lottemart.com
LOTTE Mart's Kakao Story channel, phone call and mail
Super
Super “Shinmungo” for business ethics consultation and reporting
cleansuper@lotte.net,
in-house call, email, social media, text message, etc.
E-Commerce
Reporting Channel for sexual/workplace harassment
OPEN@lotte.net

Respect for Diversity

LOTTE Shopping is creating an environment where diverse members can prove their competence. The Company strives especially for social diversity by focusing on hiring the physically challenged and securing female leaders. The Company also makes efforts to create a fair and equal corporate culture by expanding institutional support to reinforce social diversity in the workplace.

Employee Diversity
(Unit : person)
  2020 2021 2022
Female
workers
Executive 7 10 15
Manager 465 486 536
Associate 15,141 14,072 13,398
Total 15,613 14,568 13,949
Disabled
workers
Executive - - -
Manager 12 11 12
Associate 593 554 484
Total 605 565 496
Foreign
workers
Executive - - -
Manager - - -
Associate 4 4 5
Total 4 4 5
Veteran
workers
Executive - - -
Manager 37 37 36
Associate 135 134 126
Total 172 171 162
※ Ratio of Female managers : [2022] Target 13%, Result 13.6% / [2023] Target 15%
Ratio of Female Employees
  2020 2021 2022
Department Store 61.3 60.4 62.8
Mart 70.7 70.6 69.8
Super 69.2 69.7 69.0
E-Commerce 51.4 52.1 54.0