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Society

Human Rights Policy

LOTTE Shopping was the first in the industry to join the UN Global Compact in January 2007, and
fully supports the ten principles of the UN in relation to human rights, labor standards, environment, and anti-corruption.
LOTTE Shopping, which promotes comprehensive human rights management that respects diversity
and non-discrimination, has established its own global human rights policy based
on the in-house Code of Conduct, laying the groundwork for a human rightscentered management system.

  • Human Rights for Customers
    Customer safety / Listening to customer opinions / Protection of customer information
  • Human Rights for Employees
    Equal opportunity / Fair treatment / Mutual respect / Respect for diversity / Safe working environmen
  • Human Rights for Suppliers
    Fair trade / Respect for partners / Fair competition / Lawful information collection / Anti-corruption
  • Human Rights for
    Local Community
    Environmental protection / Social contribution / Respect for human rights / Cultural diversity / Compliance with local laws
Bibliography: UN's Universal Declaration of Human Rights, Ten Principles of UNGC, ILO Declaration,
UN's Anti-Corruption Convention, OECD Guidelines for Multinational Enterprises, UN Guiding Principles on Business and Human Rights, UN SDGs

Systematization of Human Rights Management

In order to create a workplace with no discrimination, LOTTE Shopping pursues a bias-free and fair management in the entire process from the recruitment stage to the forms of employment and retention of employment. To this end, each Business Division is promoting various anti-discrimination activities.

Department Store
Department Store Ethics Office Hotline LOTTE Group “Shinmungo” system
Mart
Happiness Counseling Room
Martgo@lottemart.com
LOTTE Mart's Kakao Story channel, phone call and mail
Super
Super “Shinmungo” for business ethics consultation and reporting
cleansuper@lotte.net,
in-house call, email, social media, text message, etc.
E-Commerce
Reporting Channel for sexual/workplace harassment
OPEN@lotte.net

Respect for Diversity

LOTTE Shopping is creating an environment where diverse members can prove their competence. The Company strives especially for social diversity by focusing on hiring the physically challenged and securing female leaders. The Company also makes efforts to create a fair and equal corporate culture by expanding institutional support to reinforce social diversity in the workplace.

Employee Diversity
(Unit : person)
  2021 2022 2023
Female Employees Manager Level and Above 495 563 664
Non-Manager Level 14,073 13,386 12,502
Total 14,568 13,949 13,166
Employees with Disabilities Executive Level - - -
Manager Level 10 12 12
Non-Manager Level 484 440 412
Total 494 452 424
Foreign Nationals Executive Level - - -
Manager Level - - -
Non-Manager Level 4 5 6
Total 4 5 6
Foreign Nationals Executive Level - - -
Manager Level 36 35 36
Non-Manager Level 135 127 108
Total 171 162 144
Biodiversity Targets
(Unit : %)
  2023 2024
Target Result Target
Ratio of
Female Team Leaders		 Department Store 14% 14% 15%
Mart 18% 20% 20%
Super 12% 12% 13%
E-Commerce 18% 23% 23%
Ratio of Female Employees
(Unit : %)
  2021 2022 2023
Department Store 60.4 62.8 63.1
Mart 70.6 69.8 68.7
Super 69.7 69.0 69.4
E-Commerce 52.1 54.0 56.2